Call: UK: +44 (0) 1752 878858 USA: +1 (347) 708 1794 CAN: +1 (647) 694 1402 AUS: +61 (2) 8417 2176

Frequently Asked Questions

What travel documents will I need when travelling to Victoria Falls?


  • If you're flying you're going to arrive either via Livingstone International Airport (LVI) in Zambia or Victoria Falls International Airport (VFA) in Zimbabwe.  
  • If you're coming by road it'll be from Lusaka in Zambia, Bulawayo/Hwange in Zimbabwe or alternatively via Botswana's Kazangula border post into either Zimbabwe or Zambia.

As a minimum you'll need

  • a valid passport with an expiry date of at least 6 months after your exit date
  • be able to produce evidence of outgoing travel
  • be able to produce evidence of sufficient funds for your stay

Each of these countries have different visa requirements - we keep them current under "Let us help"-->"Travel Documents"

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What's the booking procedure?


Booking your trip...step 1 of 3 

  • You're under no obligation by making an enquiry
  • When you decide to book we hold reservations as provisional up to 14 days pending receipt of your deposit
  • Your trip is confirmed and you're ready to go when...
    • we've received acceptance of our Standard Booking Conditions and your "Client Information Record"
    • final payment has been made and travel vouchers have been issued

Confirm your safari...step 2 of 3

  • You send us a payment instruction or advice which constitutes acceptance of our Standard Booking Conditions.
  • You send us your Client Information Record.
  • On receipt of your deposit the booking is confirmed subject to availability and a "key" document is issued detailing your final itinerary and terms of payment for the outstanding balance of your account.
  • We issue vouchers for the individual activities on your safari on receipt of your final payment. 

How to pay ... step 3 of 3

These are your payment options 

  • US dollar, Sterling or Euro Cheque
  • Bank Transfer
  • Credit or Debit Card (Visa, MasterCard or Amex): we'll supply a secure link by email

Some general notes...

  • Our prices are only quoted in US dollars, net and exclusive of bank charges.  Payments can be made in USD, GBP or Euro. 
  • The value of the deposit and terms of payment on the balance will be spelt out during the enquiry stage. Our normal terms are 30% deposit with the final balance due 60 days prior to travel. 
  • No reservation is confirmed without a deposit and no vouchers are issued unless full payment has been received.

Currencies, bank charges and exchange rates 

  • We hold US dollar, Sterling and Euro currency accounts. 
  • We're trying to keep banking costs to a minimum.  As a general rule, in descending order of preference for both you and us
    • pay first by USD/GBP/EUR bank transfer,
    • second by cheque or USD check,
    • any other non-USD/GBP/EUR bank transfer,
    • we apply an administration fee to partly cover the costs of processing credit cards through our secure booking system: £Visa and £MasterCard = 2%; $Visa and $MasterCard = 3%; Amex = 4%.  There is no charge for prepaid debit cards.
  • Exchange rates where applicable are determined on date of payment.  The "Olsen and Associates" "interbank rate" is generally applied.  Be aware that small exchange rate variations can occur particularly when converting from weaker currencies to US dollars or Sterling
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Zambia or Zimbabwe?


Which is the best side to visit Victoria Falls, Zambia or Zimbabwe?

Ask a Zimbo and you're going to get an impassioned list of reasons and a plea to forget the politics and "get back on board".  Ask a Zambian and you'll get a tirade of good defences for doing it from the Zambian side.

Up until a decade ago nobody disputed the fact that Zim was the better of the two sides. So what changed? Well lousy politics threw Zimbabwe and her people off the stage when perhaps the few rotten apples should really have been thrown to the crocs instead!

Truth is that the Zambians capitalised on Zim's rotten politics and developed their tourism product whilst the politicians went crazy but the real facts haven't changed…Zimbabwe remains the better option. 

Here's why the Zimbabwean side is better

Some geographic perspective

Victoria Falls Bridge separates Zimbabwe from Zambia. Victoria Falls is the town on the Zimbabwean side, Livingstone is Zambia's equivalent. Geographically the Victoria Falls chasm spans the Zambezi River from Devil's Cataract in Zimbabwe to the Eastern Cataract on the Zambian shoreline. Three quarters of the actual falls occur on the Zimbabwean side directly opposite the Rainforest with its network of paths and 16 viewpoints only accessed from Zim. This is where you'll get your best ground-level view at any time of year.

When the Zambezi River's at its lowest in October and November the Eastern Cataract flows lightly, if at all. In addition, the Zambian authorities regularly draw water off the Zambezi for hydro-electric power which completely stems the flow over the Eastern Cataract. The resultant view from Zambia is a large rock face whilst the Main Falls and Devil's Cataract are still flowing at strength opposite Zim's rainforest and viewpoints.

Victoria Falls town itself is fairly compact and quite small. It's less than a kilometre from the Victoria Falls Bridge to the centre of town, the main hotels and the residential area.  Livingstone on the other hand is 10km from the Bridge itself with only two hotels near the falls and the rest spread around Livingstone or further upstream the river.

Value for money

Development has been fairly expansive and less controlled on the Livingstone side of the river with a fair number of new hotels and lodges having sprung up in the last decade.  Demand's been good, government duties and local prices reflect this. The Zimbabwean side has always had greater variety and capacity than Livingstone and with National Parks taking responsibility for the shoreline from the town boundary to Kazangula 80km upstream there's been limited scope for further development on the Zimbabwean side.  Zim is more compact, more convenient and better priced as a rule.

Things to do in in Victoria Falls and Livingstone

All of the regular activities in the Vic Falls area are available from both Zimbabwe and Zambia with the exception of the microlight, the Livingstone Island tours and access to the Devil's Pool which are only available from Livingstone.

Game viewing activities and the horseback trails are better in Zimbabwe simply because there's easier access to larger wildlife areas be that in the National Parks or private concessions.

The one view of the falls that can't be seen from Zimbabwe is the full length of the falls in the sunset - naturally that has to be seen from the east.  Conversely the best sunrise view is from the Zimbabwean bank, looking east.

Inbound flights, transfers and visa fees are "much of a muchness" when comparing the two sides of the falls but overall the better value for money still rests on the Zimbabwean bank.

If you'd simply prefer to visit the Zambian shoreline - you'll have a great experience nonetheless.

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Upper or Lower Zambezi?


The Zambezi River runs its course from a remote hill in Western Zambia, flows over Victoria Falls on the Upper Zambezi, through the Batoka Gorge into Lake Kariba.

It then passes through Kariba Gorge into the game-filled floodplains of the Lower Zambezi before the Mupata Gorge. The river gathers again in Mozambique's Caborra Bassa dam before passing into the Zambezi Delta and out into the Indian Ocean. The full length of the river is 2700km from source to sea.

Victoria Falls and the upper Zambezi River

Victoria Falls is a World Heritage Site, one of the Natural Wonders of the World, Africa's undisputed "Adventure Capital" and the primary hub for safaris into some of Southern Africa's top safari destinations. It offers simple access into Botswana's Chobe, Okavango and Kalahari; Zimbabwe's Hwange and Zambezi National Park plus Zambia's Mosi-oa-Tunya  and Kafue National Parks.

The Lower Zambezi Valley

Up until two generations ago, the lower Zambezi Valley was known only to a handful of explorers, geologists, hunters, surveyors and missionaries.  Today it remains a vast and untamed wilderness, sparsely populated by local tribesman, rich in big game and birdlife.

This wild region includes the relatively unexplored LowerZambezi National Park and another World Heritage Site at Mana Pools.  It's an adventurer's playground and offers some of Southern Africa's finest walking and canoe safaris.

The valley acts as a secondary safari hub into Zambia's Luangwa Valley and Zimbabwe's Matusadona National Park. 

So whether you're looking for extreme action, sun and fun-filled adventure, a specialist safari, a honeymoon getaway or a short and simple tourist's break, you'll find it all year round on Africa's mighty Zambezi!

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What are the seven natural wonders of the world?


Aurora Borealis; Grand Canyon; Paricutin; Victoria Falls; Great Barrier Reef; Mount Everest; Harbour of Rio de Janeiro. 

You'll find a lot more information on the "Seven Natural Wonders of the World" on Phillip Imler's definitive site at http://www.sevennaturalwonders.org/.  Pay a visit, vote and contribute to their efforts. 

See more information on Victoria Falls on this worthy site.

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What are the big five, small five, magnificent seven, secret seven?


The Big Five

Includes Elephant, Rhino, Buffalo, Lion and Leopard. Noted for their large size, temperament and strong instincts for survival.

The Small Five

Includes the Elephant Shrew, Rhino Beetle, Buffalo Weaver, Ant Lion and Leopard Tortoise. They're simply related by name. 

The Magnificent Seven

Includes Elephant, Rhino, Buffalo, Lion, Leopard, Cheetah and Wild Dog. Grouped because they're clever, strong, deadly and dominate their territory.

The Secret Seven

Includes Serval, Civet, Wild Cat, Genet, Aardvark, Pangolin and Porcupine.

They're mostly smaller, nocturnal and very elusive. All cunning with acute senses and clever strategies for survival. They're amongst the hardest animals to find - you're either very lucky or very well seasoned in Africa if you've ticked this list off.

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What's the position with Yellow Fever?


Yellow fever certificates aren't required for entry into Zimbabwe or Zambia.  

If you're travelling from Zambia into South Africa then you must supply a yellow fever certificate issued at least 10 days before arrival in South Africa. This includes when entry is solely to transit through a South African airport. If you don't have a valid certificate, then you'll be denied entry. 

If you're travelling from Zimbabwe into South Africa you won't require a yellow fever certificate.

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